THE STORE

Website Operator

Hazelem™ and hazelem.com are operated by Hangzhou Xiqing Technology Co., Ltd. In these Terms of Use, “Hazelem™,” “we,” “us,” and “our” refer to the store and its operating company. “You” and “your” refer to any person who visits, browses, or uses the website.

These Terms apply to your access to and use of the website, including browsing product pages, using available shopping functions, submitting information through website forms, and contacting customer support.

AGREEMENT

Acceptance of These Terms

By accessing or using hazelem.com, you agree to follow these Terms of Use and applicable laws. If you do not agree with these Terms, discontinue using the website.

A purchase made through the store is also subject to the store’s purchase-related policies, including its Terms and Conditions, Payment & Security, Shipping Policy, Return & Refund Policy, and Privacy Policy.

These Terms of Use address general website access and use. Purchase-specific rules are described in the relevant store policies.

ACCESS

Eligibility

You may browse the website subject to applicable law. To place an order independently, you must be at least 18 years old or have reached the legal age required to enter into a binding agreement where you live.

If you have not reached the applicable legal age, you may use the website and make a purchase only with the involvement and permission of a parent or legal guardian, where permitted by law.

WEBSITE USE

Permitted Use

You may use hazelem.com for lawful activities connected with browsing the store, learning about Hazelem™ candle holders and related home décor, placing or managing an order, reviewing product and policy information, and contacting customer support.

You may view and use website materials for personal, non-commercial purposes. This permission is limited, revocable, non-exclusive, and non-transferable. It does not grant ownership of any website content, brand material, product design, or other intellectual property.

You may link to publicly accessible pages of hazelem.com in a lawful way that does not misrepresent your relationship with Hazelem™, imply our endorsement, or damage the reputation of the store or its products.

RESPONSIBLE ACCESS

Prohibited Use

You may not use the website to:

• Violate applicable laws, regulations, or another person’s rights.
• Submit fraudulent, false, misleading, or unauthorized information.
• Attempt unauthorized access to the website, accounts, systems, or data.
• Introduce malware, harmful code, or technology intended to disrupt the website.
• Interfere with website security, functionality, availability, or other users’ access.
• Use automated tools to scrape, copy, or collect website data without authorization.
• Collect or misuse another person’s personal information.
• Infringe intellectual property, privacy, publicity, or other legal rights.
• Misrepresent your identity or claim an unauthorized relationship with Hazelem™.
• Copy or use website content, product images, or product designs for unauthorized commercial activity.

If prohibited activity is identified, we may take reasonable steps to protect the website, customers, and store operations. These steps may include restricting access, suspending an account, removing submitted content, or reviewing and cancelling an affected order, subject to applicable law.

BRAND & CONTENT

Intellectual Property

The Hazelem™ name and branding, website design, text, graphics, photographs, product descriptions, videos, logos, page layouts, and other original store content are owned by, licensed to, or lawfully used by Hangzhou Xiqing Technology Co., Ltd. or the relevant rights holder.

The website may present candle holders and related home décor through original product images, design descriptions, material details, and styling content. Those materials are provided for viewing and personal shopping. Except where applicable law permits, you may not copy, reproduce, alter, publish, distribute, sell, manufacture, or commercially exploit them without authorization from the relevant rights holder.

No permission to use the Hazelem™ name, trademarks, photographs, product presentation, or protected design materials is granted merely by visiting or purchasing from the website. Nothing in these Terms transfers ownership of intellectual property to you.

YOUR INFORMATION

Accounts & Information Accuracy

Where account, checkout, or contact features are available, you are responsible for providing information that is accurate, current, and complete. This includes contact, billing, and delivery details submitted for an order.

If you create or use a customer account, keep your sign-in credentials confidential and take reasonable steps to prevent unauthorized access. You are responsible for activity carried out through your account to the extent permitted by applicable law.

Contact us promptly if you believe that your account or order information has been accessed or used without authorization. Do not send complete payment card numbers, card security codes, or online banking passwords by email.

CUSTOMER SUBMISSIONS

Reviews & Customer Content

If the website allows you to submit reviews, photographs, questions, comments, or other content, you are responsible for ensuring that your submission is truthful, lawful, relevant, and does not violate another person’s rights.

Do not submit confidential information, payment credentials, another person’s private information, unlawful material, or content that is deceptive, threatening, abusive, discriminatory, or unrelated to the product or service being discussed.

If you voluntarily submit content for publication, you grant Hazelem™ a non-exclusive, worldwide, royalty-free license to host, reproduce, display, and use that content in connection with operating, maintaining, improving, and presenting the store, subject to applicable law and the Privacy Policy.

We may review, decline, moderate, or remove submitted content that violates these Terms, infringes rights, contains sensitive personal information, or is otherwise inappropriate for the website.

PRODUCT DETAILS

Product Information & Appearance

We make reasonable efforts to present Hazelem™ product information clearly, including photographs, descriptions, dimensions, materials, prices, and availability. Please review the individual product listing for the specifications and details that apply to a particular candle holder or décor item.

A product’s appearance may differ slightly from how it appears on a particular screen because of photography, lighting, screen settings, or display calibration. Product materials and finishes vary by design. Where a product uses natural or individually varied materials, minor differences in tone, texture, pattern, or surface detail may occur.

Product images and descriptions are intended to help you understand the item being offered. They do not replace the specifications, care instructions, or safety information shown on the applicable product page or included with the product.

If we identify a material error or omission in product information, we may correct or update the relevant listing. Any order affected by a material error will be handled in accordance with applicable law and the store’s purchase policies.

PRODUCT PURPOSE

Informational Content & Product Use

Hazelem™ products are presented as candle holders and decorative home accents. They are intended to be used and displayed according to the product description, care guidance, and safety information provided for the individual item.

Styling suggestions and descriptive language on the website are provided to help you understand the design and possible display settings. They do not promise a particular result in your home or guarantee that a product will match every interior, surface, or personal preference.

When using a candle, follow the candle maker’s instructions and the product-specific safety guidance. Place the item on a stable, heat-resistant surface where applicable. Never leave a burning candle unattended, and keep an open flame away from children, pets, drafts, and flammable materials. Do not use a product as a candle holder unless its product listing identifies it for that purpose.

EXTERNAL SERVICES

Third-Party Services & Links

The store operates on Shopify and may use third-party services needed to support functions such as checkout, payment processing, shipping, analytics, customer communication, security, or marketing, depending on the services enabled for the store.

The website may contain links to third-party websites or services. Those third parties operate under their own terms, privacy notices, and practices. Hazelem™ does not control third-party content, availability, products, services, or information-handling practices.

A link to a third-party website is provided for convenience and does not by itself mean that Hazelem™ endorses or controls that website. Review the relevant third party’s terms and privacy information before using its services or submitting information.

SERVICE OPERATION

Website Availability

We may update, maintain, modify, restrict, suspend, or discontinue parts of the website where reasonably necessary for store operations, security, maintenance, or technical reasons.

Temporary interruptions may occur because of maintenance, technical issues, security events, Shopify or service-provider outages, network problems, or circumstances outside our reasonable control. We do not guarantee that every page or feature will always be available without interruption or error.

We will make reasonable efforts to restore affected website functions when practical. Website availability does not change any rights that apply to a confirmed order under the relevant purchase policies or applicable law.

SAFE BROWSING

Website Security

We use reasonable measures intended to support the security and operation of the website. However, no website, electronic communication, or method of transmitting information over the internet can be guaranteed to be completely secure.

You are responsible for using reasonable precautions when accessing the website, keeping your account credentials private, and using a device and connection that you consider appropriate. Contact customer support if you suspect unauthorized activity connected with your account or order.

PURCHASE INFORMATION

Purchase Policies

Orders placed through hazelem.com are also governed by the purchase-related policies published on the website. These may include:

• Terms and Conditions
• Payment & Security
• Shipping Policy
• Return & Refund Policy
• Privacy Policy

Those pages explain the rules that specifically apply to orders, payments, delivery, returns, refunds, and personal information. If a purchase-specific provision differs from a general website-use provision, the purchase-specific policy applies to that transaction to the extent permitted by applicable law.

Please read the product listing and relevant policies before placing an order. The available payment, shipping, and order options are those presented by the store at checkout.

LEGAL INFORMATION

Disclaimers & Liability

Website information is provided to describe Hazelem™, its products, and store services. To the extent permitted by applicable law, the website and its general informational content are provided without warranties beyond those expressly stated or legally required.

To the fullest extent permitted by applicable law, Hazelem™ is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from access to or use of the website.

Nothing in these Terms excludes or limits a consumer right, remedy, warranty, or liability that applicable law does not permit to be excluded or limited. This section does not replace the rights and remedies described in applicable purchase policies or required by law.

RESOLUTION

Applicable Law & Disputes

These Terms are subject to applicable laws and any mandatory consumer protections that apply based on the circumstances of your use of the website or purchase.

If you have a concern about website use, contact customer support first and describe the issue. We will review the information provided and work toward an appropriate response. This does not prevent either party from using rights or remedies available under applicable law.

INTERPRETATION

Severability & No Waiver

If any part of these Terms is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

A delay or failure to enforce a provision does not waive the right to enforce that provision or another provision later, where permitted by law.

POLICY CHANGES

Updates to These Terms

We may update these Terms when our website, services, store operations, technology, or applicable requirements change. The revised version will be posted on this page with an updated “Last updated” date.

Unless applicable law requires otherwise, the version in effect when you use the website applies to that use. Purchase-related terms for an order are addressed in the relevant store policies and applicable law.