Accepted payment methods

The payment methods currently available for your order are displayed during checkout. Available options may depend on your location, currency, device, and the payment services enabled for the store.

Please select one of the options shown at checkout and follow the instructions provided by the payment provider. A payment option should be considered available only when it appears in the checkout for your order.

Hazelem™ does not promise that every payment method will be available in every country or for every order. If a payment method is not displayed during checkout, it cannot be selected for that transaction.

When payment is charged

When you submit an order, the payment provider may authorize or charge the amount due according to the payment method selected and the provider’s process. Your order is not considered paid until the payment provider confirms the transaction.

If payment is declined, remains pending, or cannot be verified, the order may not be processed for fulfillment. Check that your billing details are accurate and contact your bank, card issuer, or payment provider if you need help with an authorization or decline.

Your order confirmation indicates that we received your order information. It does not replace confirmation from your bank or payment provider that the transaction has settled successfully.

Prices, currency, taxes, and additional charges

Product prices and any shipping charges applicable to your order are presented during checkout before you submit payment. The currency shown during checkout is the currency in which the order is charged, subject to the payment provider’s processing and any conversion by your bank or card issuer.

Your bank or payment provider may apply a foreign transaction fee, currency conversion charge, or other fee under its own terms. These fees are set by the provider and are not collected or controlled by Hazelem™.

Any taxes calculated or collected at checkout will be shown before payment is submitted. For international deliveries, customs duties, import taxes, brokerage fees, or other charges may be assessed by the destination authorities or carrier. Unless checkout expressly states that these charges are included or prepaid, they are the customer’s responsibility.

Payment processing and third-party providers

Payments are processed through the payment services made available in our store. When you submit payment, relevant transaction and billing information may be transmitted to the selected payment provider so it can authorize, process, secure, or verify the transaction.

Payment providers may handle personal and payment information under their own privacy notices, security procedures, and terms. Their systems may request additional authentication or verification before approving a payment.

Hazelem™ does not control a third-party provider’s systems or the timing of its authorization, settlement, reversal, or refund processing. If a transaction is declined or appears incorrectly on your statement, contact the provider or financial institution involved, and contact us with your order number if the issue relates to an order placed in our store.

Protection of payment information

Payment information is submitted through the checkout and payment services used by our store. Those services use technical controls intended to protect payment transactions and information during processing.

Do not send full payment card details, card security codes, account passwords, or one-time verification codes to Hazelem™ by email, phone, or social media. If a message claiming to be from us asks for this information outside the checkout, do not provide it.

No website, internet transmission, or electronic storage method can be guaranteed to be completely secure. We take reasonable steps to work with service providers and maintain appropriate safeguards, but you should also protect your email, payment account, device, and passwords.

Fraud prevention and transaction verification

Transactions may be reviewed by our payment providers or security systems to identify suspected fraud, unauthorized activity, or errors. A provider may decline, hold, or request further verification for a transaction under its own procedures.

If we need to confirm order details, we may contact you using the information supplied at checkout. We will not ask you to disclose your full card security code or one-time password in an email reply.

Orders that cannot be verified or authorized may be delayed, canceled, or refunded to the original payment method, as appropriate and subject to the payment provider’s process and applicable law.

Order changes, cancellations, and refunds

If you need to request a change or cancellation, contact customer care as soon as possible and include your order number. Changes can be made only if the order has not entered fulfillment or been handed to the carrier.

Approved refunds are submitted to the original payment method unless applicable law requires another arrangement. After we submit a refund, the time it takes for the credit to appear depends on the payment provider, bank, or card issuer.

Return eligibility, return shipping costs, damaged or incorrect items, and refund review are described in the store’s Return & Refund Policy. That policy applies to return and refund requests alongside the payment terms on this page.

Payment errors and duplicate charges

If checkout displays an error, do not repeatedly submit payment without checking whether an order was created or a pending authorization appeared on your account. Review your order confirmation and payment account first.

If you believe you were charged twice or the amount appears incorrect, contact your bank or payment provider to confirm whether the entries are completed charges or temporary authorizations. Then contact Hazelem™ customer care with your order number and the relevant transaction details. Do not send full card numbers or security codes.

Safe shopping practices

• Confirm that you are shopping on hazelem.com before entering checkout details.
• Use a private, trusted device and a secure internet connection where possible.
• Keep your email, store, and payment account passwords confidential.
• Do not share one-time codes or passwords with anyone contacting you unexpectedly.
• Review the order total, shipping details, and billing information before payment.
• Contact your bank or payment provider immediately if you suspect unauthorized activity on your account.

Contact information

For questions about a payment, order charge, or checkout issue, contact Hazelem™ customer care. Include your order number and a brief description of the issue. Do not include full payment card numbers, passwords, or security codes.