Hazelem™ · CUSTOMER CARE
Contact Us
Our customer care team can assist with product questions, orders, delivery updates, returns, refunds, and other concerns about shopping with Hazelem™.
Customer service hours: 8:00 AM – 10:00 PM Daily
For questions about an existing order, include your order number. This helps our team locate the purchase and review the relevant details.
CUSTOMER CARE TOPICS
What to include in your message
Product information
Tell us the product name and what you would like to know, such as its listed dimensions, materials, finish, or care information.
Order or payment question
Include your order number and the email address used at checkout. For a payment concern, describe the issue without sharing sensitive payment credentials.
Shipping or delivery issue
Include your order number and tracking details, if available. If tracking shows delivery but the parcel is missing, tell us what steps you have already taken to locate it.
Return, refund, or product damage
Include your order number, the product name, a description of the issue, and clear photographs where relevant. Contact us before sending an item back so we can provide the appropriate instructions.
Thank you for choosing Hazelem™. We appreciate the opportunity to help make your shopping experience clear and straightforward.