Who is responsible for your information

In this policy, “Hazelem™,” “we,” “us,” and “our” refer to the Hazelem™ online store, operated by Hangzhou Xiqing Technology Co., Ltd. The company is responsible for handling personal information as described in this policy, subject to applicable privacy and data protection laws.

This policy applies to information collected through hazelem.com, through purchases made in our store, and through communications with our customer care team about products, orders, returns, or other store services.

Information we collect

The information we collect depends on how you interact with our store. It may include:

• Contact and account details: name, billing address, shipping address, email address, phone number, and information you provide when creating or updating an account.
• Order information: products viewed or purchased, order number, transaction amount, delivery details, return or refund requests, and order history.
• Payment information: payment method and transaction details needed to process a purchase. Payment card data is handled by the payment processor used at checkout; we do not need your full card security code to provide customer support.
• Communications: the content of messages you send to us, together with the information needed to respond to your question or resolve an order issue.
• Device and usage information: browser type, device characteristics, IP address, approximate location derived from IP address, pages viewed, referring pages, and interactions with the website.

Please avoid sending sensitive personal information unless it is necessary for a specific request and we have asked you to provide it.

How we collect information

We collect information directly when you place an order, enter details at checkout, create an account, submit a form, or contact customer care. We may also receive information automatically from your browser or device when you visit the store.

Some information is processed by service providers that help operate the store, such as Shopify, payment providers, shipping and fulfillment providers, analytics providers, and customer support tools. These providers handle information as needed to provide their services and according to their own applicable terms and privacy practices.

How we use personal information

We use personal information for purposes such as:

• Processing payments, confirming orders, and providing receipts.
• Preparing, shipping, tracking, and delivering purchased products.
• Responding to questions and managing returns, refunds, exchanges, and complaints.
• Maintaining customer accounts and store records.
• Operating, maintaining, and improving the website and shopping experience.
• Detecting, investigating, and preventing suspected fraud, abuse, or security incidents.
• Complying with tax, accounting, consumer protection, and other legal obligations.
• Sending service-related messages about an order, account, policy, or store operation.
• Sending promotional communications where permitted by law and, where required, with your consent or choice.

You may opt out of promotional emails by using the unsubscribe instructions included in those messages. Opting out of marketing does not stop necessary service messages about an order or account.

Cookies and similar technologies

Our website and its service providers may use cookies, pixels, tags, and similar technologies. These technologies can support essential store functions, remember preferences, help protect the site, measure website performance, and understand how visitors use the store.

Your browser may allow you to block or delete cookies. If you disable certain cookies, some store features, including parts of checkout or account access, may not work as intended.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies. Cookie options and controls available to you may depend on your location, browser, device, and the tools enabled on the store.

When we share personal information

We do not sell personal information in exchange for money. We may share information when reasonably needed for the purposes described in this policy, including with:

• Shopify and store technology providers that host or support the online store and related services.
• Payment providers that authorize and process payments, help prevent fraud, or support refunds.
• Shipping, fulfillment, and logistics providers that prepare, transport, track, or deliver orders and process returns.
• Customer service, analytics, and security providers that help us respond to requests, understand store performance, and protect the website.
• Professional advisers and authorities when needed for legal, accounting, regulatory, safety, or law enforcement purposes.

Service providers are given access only to information reasonably needed for their services. They may process information under their own privacy notices and contractual responsibilities.

We may also share information as part of a business reorganization, merger, sale, or transfer of assets, subject to appropriate safeguards and applicable law.

International data processing

Hazelem™ is operated by Hangzhou Xiqing Technology Co., Ltd. in China, and our service providers may process information in countries other than the country where you live. Those countries may have privacy laws that differ from the laws in your location.

Where required, we use appropriate measures for cross-border transfers, such as contractual protections or other safeguards recognized by applicable law.

Data retention

We keep personal information for as long as reasonably necessary to provide store services, complete transactions, maintain business and tax records, address disputes, enforce agreements, and meet legal obligations.

Retention periods vary depending on the type of information and why it was collected. When information is no longer needed, we take reasonable steps to delete it, securely destroy it, or remove identifying details, unless retention is required or permitted by law.

Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Payment transactions are handled through the payment services available at checkout.

No website, transmission method, or electronic storage system can be guaranteed to be completely secure. You should use a unique password for any store account and contact us promptly if you believe your account or order information has been used without authorization.

Your privacy rights and choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to object to or restrict some processing, withdraw consent where processing relies on consent, or lodge a complaint with a relevant privacy authority.

To make a privacy request, contact us using the details below and describe the information or action you are requesting. We may need to verify your identity and may request additional details so we can locate the relevant records and protect your information.

We will review and respond to requests within the time required by applicable law. Some information may need to be retained for legal, security, transaction, or recordkeeping purposes. If we cannot fulfill a request in full, we will explain the reason where the law permits.

You can opt out of promotional emails using the instructions in those emails. Browser settings can also be used to manage some cookie preferences.

Children’s information

Our store is intended for a general audience and is not designed for children to make purchases independently. We do not knowingly collect personal information directly from children in a manner prohibited by applicable law.

If you believe a child has provided personal information to us, contact customer care. We will review the request and take appropriate steps as required by law.

Third-party websites and services

Our store may contain links to websites or services operated by third parties. This Privacy Policy does not apply to those third-party services. Their handling of your information is governed by their own privacy notices and terms.

Review the relevant third party’s privacy information before providing personal information to it.

Changes to this Privacy Policy

We may update this policy when our practices, services, or legal requirements change. The revised version will be posted on this page with an updated “Last updated” date. Where required by law, we will provide additional notice or request consent for material changes.

Please review this page periodically to stay informed about how personal information is handled.

Contact information

For privacy questions, requests, or concerns, contact Hazelem™ using the information below. Please include enough detail for us to understand and respond to your request.