Hazelem™ offers decorative objects and home accents, including sculptural pieces and candle holder designs. Product descriptions and images on each product page provide the available details about that individual item.

Review the relevant product page for the specifications provided for that item, including dimensions, materials, finish, and included components where listed. Product specifications may differ between designs, so check the individual listing before placing an order.

We aim to present products clearly and accurately. The appearance of colors, tones, and surface details may vary slightly due to lighting, photography, display settings, or the characteristics of the material. Please use the product description and specifications together with the images when making a purchase decision.

Follow any care instructions included with your product. In general, handle decorative pieces carefully, place them on a stable surface, and clean them with a soft, dry cloth unless the product instructions specify another method. Avoid abrasive cleaners, excessive moisture, and impacts that could damage a finish or delicate part.

If using a candle holder with a candle, follow the candle maker’s safety directions. Keep burning candles away from flammable materials, children, and pets, and never leave a lit candle unattended.

Select the product and options shown on its product page, add the item to your cart, and proceed through checkout. Before submitting payment, review the product, quantity, delivery address, billing details, shipping option, and order total.

An order confirmation is sent to the email address entered at checkout after your order is submitted. If you do not see it, check your spam or junk folder and confirm that the email address was entered correctly. Contact customer care if you need help locating an order.

Payment methods available for your order are displayed during checkout. Available options may depend on your location, currency, and the payment services enabled for the store. If a method is not displayed at checkout, it is not available for that transaction.

Check that your billing details are accurate and that your payment method is valid. Your bank, card issuer, or payment provider may be able to explain a declined or pending transaction. If a payment is not confirmed, the order may not proceed to fulfillment.

Contact us as soon as possible with your order number. We can attempt a change or cancellation only if the order has not entered fulfillment or been handed to the carrier. Once processing or dispatch has begun, changes may no longer be possible.

Orders are generally prepared for shipment within 2–5 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays. Preparation time is separate from transit time.

After dispatch, standard delivery is estimated at 7–15 business days. This estimate is not a guaranteed delivery date. The actual transit time can vary based on destination, carrier operations, customs processing, weather, and other events outside our control.

For additional information about delivery estimates, tracking, customs charges, or delays, review the Shipping Policy shown in the store’s policy information.

Once tracking information is available after dispatch, it is sent to the email address used at checkout. Tracking may take some time to show its first scan. If you cannot find the shipping email, check your spam or junk folder. If tracking remains unavailable, contact us with your order number.

Contact us immediately if you entered an incorrect address. We can attempt to update it only before the order enters fulfillment or is handed to the carrier. After dispatch, address changes may not be possible and may depend on the carrier.

Check the delivery area, mailbox, parcel room, and other usual drop-off locations. Ask household members, neighbors, or building staff whether they accepted it, and review any carrier delivery note. If you still cannot locate the parcel, contact the carrier and then contact Hazelem™ with your order number and tracking details.

A delivery scan by itself does not automatically establish eligibility for a refund or replacement. We review each report using the available shipment information.

You may request a return within 30 days of delivery. Standard returns require the item to be unused and in its original condition, with packaging and included components. Contact customer care for approval and instructions before sending an item back.

For a change-of-mind return or an item selected in error, the customer is responsible for return shipping costs unless applicable law requires otherwise. If an item is confirmed to have arrived damaged, defective, or incorrect, contact us before arranging shipment so we can review the issue and explain the next steps.

After an eligible return is received and passes inspection, Hazelem™ submits the refund to the original payment method within 10 business days. Your bank, card issuer, or payment provider may need additional time to post the credit to your account.

Contact customer care as soon as reasonably possible. Include your order number, a description of the issue, and clear photos of the product, shipping carton, shipping label, and packaging where relevant. Keep the product and packaging until we have reviewed your report, and do not return or discard the item before receiving instructions.

Exchanges depend on product availability. Contact us with your order number and the item you would prefer. Our team will confirm whether an exchange can be arranged or whether you should return the original item and place a new order.

Information is used to process orders, arrange delivery, provide customer support, maintain store operations, protect transactions, and meet legal obligations. For more detail, review the Privacy Policy displayed in the store’s policy information.

Contact our customer care team using the details below. Customer service is available daily from 8:00 AM – 10:00 PM. Include your order number when asking about a purchase.