STORE OPERATOR

Who We Are

The online store at hazelem.com is operated by Hangzhou Xiqing Technology Co., Ltd. The store offers Hazelem™ candle holders and related home décor products through its website.

In these Terms and Conditions, “Hazelem™,” “we,” “us,” and “our” refer to the store and its operating company. “You” and “your” refer to the customer placing an order or using the store in connection with a purchase.

PURCHASE AGREEMENT

Acceptance of These Terms

These Terms and Conditions apply to orders submitted through hazelem.com. By placing an order, you confirm that you have read and agree to these Terms and the store policies that apply to your purchase.

The store’s other policies provide additional details about payment, shipping, returns, refunds, privacy, and website use. If a policy addresses a specific part of a purchase in greater detail, that policy applies to that subject together with these Terms, to the extent permitted by applicable law.

If you do not agree to these Terms, do not submit an order through the store.

PURCHASING

Eligibility to Place an Order

To place an order independently, you must be at least 18 years old or have reached the age required to enter into a binding purchase agreement in your place of residence.

If you have not reached the applicable legal age, a parent or legal guardian must be involved in and authorize the purchase, where permitted by law.

By submitting an order, you confirm that the information you provide is accurate and that you are authorized to use the payment method selected for the transaction.

PRODUCT INFORMATION

Product Descriptions, Images & Availability

We make reasonable efforts to describe and display Hazelem™ products accurately. Product pages may include photographs, descriptions, dimensions, materials, care information, candle compatibility, and other product-specific details.

Please review the individual product listing before purchasing. The listing for the selected item is the source for its stated materials, measurements, included components, intended use, and care instructions. Product designs and included components may differ from one listing to another.

A product’s appearance may vary slightly from how it appears on your screen because of photography, lighting, screen settings, and display calibration. Where a product uses natural or individually varied materials, minor differences in tone, texture, pattern, or surface detail may also occur.

Product availability can change. An item displayed on the website may become unavailable before an order is accepted or fulfilled. If an ordered item cannot be supplied, we will contact you using the information provided with the order and address any payment already collected in accordance with applicable law.

ORDER SUBMISSION

Order Submission & Acceptance

When you submit an order, you are making an offer to purchase the products in your cart at the prices and under the terms displayed during checkout. The store’s automated confirmation email acknowledges receipt of your order request; it does not by itself confirm that the order has been finally accepted or dispatched.

Before an order is accepted or fulfilled, it may be subject to payment authorization, order-detail review, inventory checks, fraud-prevention measures, and fulfillment review.

We may decline, limit, or cancel an order when reasonably necessary, including where:

• Payment is declined, incomplete, or cannot be verified.
• We have a reasonable basis to suspect unauthorized, fraudulent, or abusive activity.
• A product is unavailable or cannot be fulfilled.
• A product description, price, promotion, or other material order detail contains an obvious error.
• A legal, carrier, or destination restriction prevents fulfillment or delivery.
• The order information is incomplete or cannot be reasonably verified.

If we cancel an order after collecting payment, we will arrange for the applicable amount to be refunded to the original payment method, subject to the payment provider’s processing procedures and applicable law.

ORDER TOTAL

Prices, Taxes & Checkout Total

Product prices and the currency used for a particular transaction are shown on the store and during checkout. Before you submit payment, review the product prices, quantities, discounts, shipping charges, applicable taxes, and final order total shown for your order.

Any applicable shipping charge or tax presented during checkout forms part of the amount due for that transaction. The order total displayed at checkout is the amount presented for your review before payment is submitted.

Banks, card issuers, or payment providers may separately impose currency conversion, international transaction, or other financial-institution fees. Those fees are set and collected by the relevant provider, not by Hazelem™.

If a material pricing or calculation error is identified before fulfillment, we may contact you to confirm whether you wish to proceed at the corrected amount or cancel the affected order. If payment was collected and the order is cancelled, the applicable amount will be refunded.

PAYMENT

Payment Authorization & Security

Payment methods available for your order are displayed during checkout. Available methods may depend on the destination, currency, order details, device, and payment services enabled for the store at the time of purchase.

By submitting payment details, you confirm that you are authorized to use the selected payment method and authorize the payment provider to process the transaction for the amount displayed at checkout.

A card issuer, bank, or payment provider may approve, decline, delay, or request verification for a transaction. A pending amount may be a temporary authorization rather than a completed charge. The timing of authorization holds and their release is determined by the relevant financial institution or payment provider.

Do not send complete payment card numbers, card security codes, or online banking passwords by email. Payment and checkout information is presented in the store’s Payment & Security policy.

OFFERS

Discount Codes & Promotions

Promotional codes and offers may have conditions such as an expiration date, eligible products, minimum purchase amount, usage limit, or other restrictions presented with the offer. Read those conditions before applying a promotion.

Enter any discount code before completing checkout and confirm that the discount appears in the order total. If a discount is not reflected in the final total, contact customer support before submitting payment.

Unless the offer states otherwise, promotions cannot be exchanged for cash and may not be combined with other promotions. Each offer remains subject to its stated conditions and applicable law.

ORDER HANDLING

Order Processing & Delivery

Order processing begins after payment confirmation and any necessary order review. Processing time and carrier transit time are separate parts of the delivery process.

Available delivery destinations, shipping methods, charges, and current delivery estimates are shown during checkout or described in the store’s Shipping Policy. Delivery estimates are provided for planning and are not guaranteed arrival dates unless expressly stated otherwise.

You are responsible for checking that the recipient name, shipping address, unit or apartment number, postal code, and contact details are accurate before placing the order. If you notice an error after checkout, contact customer support as soon as possible. A change may not be possible after fulfillment or shipment preparation has started.

After dispatch, tracking details will be sent when they become available. Carrier scans may not appear immediately after a shipping label is created. Shipping, tracking, delivery issues, and import charges are handled under the store’s shipping terms.

ORDER CHANGES

Order Changes & Cancellations

If you need to change or cancel an order, contact customer support as soon as possible and include your order number. We will review the request and make reasonable efforts to assist before fulfillment begins.

A change or cancellation cannot be guaranteed after processing, packing, shipment preparation, or dispatch has started. If an order can no longer be changed or cancelled, you may review the return options described in the store’s Return & Refund Policy after delivery.

If an order is successfully cancelled before fulfillment, no cancellation fee is charged by Hazelem™. Any payment already collected for the cancelled order will be addressed through the original payment method, subject to payment-provider processing time and applicable law.

AFTER DELIVERY

Returns, Refunds & Order Issues

Return eligibility, return-request steps, return shipping responsibility, damaged or incorrect item reporting, inspection, and refund processing are described in the store’s Return & Refund Policy. Review that policy before sending an item back.

Contact customer support before returning merchandise. Do not send an item to the company address unless customer support specifically provides that address as the approved return destination.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, contact customer support and provide your order number and relevant supporting information, such as photographs of the item and packaging. We will review the information and respond under the applicable policy and law.

Approved refunds are handled according to the store’s Return & Refund Policy and the payment provider’s procedures. The time required for a credit to appear in your account may depend on your bank, card issuer, or payment service.

PRODUCT CARE

Product Use & Candle Safety

Use each Hazelem™ product only for the purpose and in the manner described on its product page and in any care or safety information supplied with it. Product materials, construction, candle compatibility, and care requirements can differ by item.

Use a candle only with a product identified as suitable for that candle type. Place the item on a stable surface and follow the candle maker’s safety instructions. Keep a burning candle within sight, away from drafts, children, pets, and flammable materials. Do not leave a burning candle unattended.

Glass, stone, wood, and metal components may have different handling and care requirements. Avoid exposing a product to heat, flame, moisture, cleaning agents, or impact in ways that are inconsistent with the individual product instructions.

Hazelem™ products are decorative home accents. They are not medical devices and are not sold to diagnose, treat, cure, or prevent a disease or health condition. Styling descriptions do not promise a particular emotional, health, financial, or other personal outcome.

BRAND MATERIALS

Intellectual Property

The Hazelem™ name and branding, product photographs, product descriptions, graphics, videos, website text, page layouts, and other original materials on hazelem.com are owned by, licensed to, or lawfully used by Hangzhou Xiqing Technology Co., Ltd. or the relevant rights holder.

No content on the website may be copied, reproduced, modified, distributed, published, sold, or used commercially without authorization, except where applicable law permits such use. Purchasing a product does not transfer ownership of the Hazelem™ name, product photographs, website content, or other intellectual property.

Nothing in this section limits rights or exceptions that applicable law provides.

COMMERCIAL ORDERS

Bulk Purchases & Resale

Customers interested in a large quantity, wholesale purchase, or commercial resale should contact Hazelem™ before placing an order to confirm product availability and any terms that apply.

Buying a product does not authorize you to represent yourself or your business as an official Hazelem™ distributor, agent, representative, partner, or authorized retailer. Such representation requires prior written authorization from Hangzhou Xiqing Technology Co., Ltd.

EXTERNAL PROVIDERS

Third-Party Services & Links

The store may rely on Shopify and other providers for checkout, payment processing, shipping, analytics, communication, security, or related services. Those providers may be subject to their own terms, privacy notices, and operational procedures.

Links to third-party websites are provided for convenience. Hazelem™ does not control the content, availability, products, or privacy practices of an external website. Review the terms and privacy information of that service before using it.

UNFORESEEN EVENTS

Events Outside Reasonable Control

A delay or failure to perform an obligation may occur because of circumstances outside reasonable control, including severe weather, natural disasters, public emergencies, carrier or transportation interruptions, labor disruptions, government action, customs delays, infrastructure failures, or widespread technical outages.

If such an event affects an order, we will review the available information and provide updates or an appropriate response under the circumstances, the applicable store policies, and applicable law.

LEGAL LIMITS

Disclaimers & Limitation of Liability

Product descriptions and website information are provided to explain the products and store services. To the extent permitted by law, the website is provided without warranties beyond those expressly stated or legally required.

To the fullest extent permitted by applicable law, Hazelem™ is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the website, an order, or use of a product.

Nothing in these Terms excludes or limits a consumer right, remedy, warranty, or liability that applicable law does not permit to be excluded or limited. Product-specific rights and remedies remain subject to applicable law and the relevant store policies.

RESOLUTION

Applicable Law & Disputes

These Terms and purchases made through hazelem.com are subject to applicable law, including any mandatory consumer-protection rights that apply to your transaction or location.

If you have a question or dispute about an order, contact customer support first and provide your order number and a clear description of the issue. We will review the matter and respond through the customer-support channel. This does not prevent either party from exercising rights or remedies available under applicable law.

INTERPRETATION

Severability & No Waiver

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay or failure to enforce a provision does not waive the right to enforce that provision or another provision later, where permitted by applicable law.

POLICY CHANGES

Updates to These Terms

We may revise these Terms when our products, store operations, website, service providers, or applicable requirements change. The current version will be posted on this page with a revised “Last updated” date.

Unless applicable law requires otherwise, the version in effect when an order is submitted generally applies to that order, together with the store policies that apply to the transaction.